Action Panelbeaters

FAQ's

CAN I WASH MY CAR?

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 30 DAYS DO · Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge. · Always use clean fresh water. · Wash your vehicle in the shade DON'T· Do not use a commercial car wash. Stiff brushes or sponges could mar the finish and damage the surface. Do not "dry wipe" your vehicle. Dry wiping can scratch the finish. · Do not drive on gravel roads. Chipping the finish is easily done in the first 30 days.· Avoid parking under trees and overhead power lines, which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface. · Do not spill fuel, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.· Do not scrape ice or snow from the newly painted surface.

RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS DON'T· Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.

WHAT ARE BETTERMENT CHARGES?

Parts that wear out and need replacement with time and use (i.e., tyres, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your Insurance Company and are pro-rated based on actual age and mileage on your vehicle.

Do I have to pay excess?

The amount of excess that you are responsible for is determined by your Insurance policy. If you have full insurance and it was not your fault, your Insurance Company will most likely waive your excess. They will need all the contact details of the other party to do this. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't at fault it is likely they will waive your excess. Insurance companies determine fault by your account of the accident when you make the claim, and by reviewing the accident report filed with the police department. If you aren't sure about your excess, you can call your Broker or Claims handler and he can tell you whether your Insurance Company has waived your excess or whether you will be responsible to pay this when you pick up your vehicle. Acceptable means of payment for excess are Cash, Bank Cheques, Visa /MasterCard, Eftpos and Bartercard If your excess is not waived, it will be your responsibility to pay Action Panelbeaters when you pick up your vehicle. If you aren't sure about your excess, you can call your Claims Handler and he can tell you whether your Insurance Company has waived your excess or whether it will be your responsibility.

Is there a warranty on the repairs to my vehicle?

Yes. Action Panelbeaters guarantees all repairs with a limited lifetime warranty.

How will I know when the repairs on my vehicle are complete?

You will be notified by telephone, email or text message when your vehicle is ready to be collected. Please feel free to call or email us during the repair process if you have any questions or concerns

How can I get a loan vehicle?

Loan vehicles are available subject to certain lending conditions. Please call the office for more information.

Can I get a ride home after I have dropped my vehicle for repairs?

Yes, we would be happy to provide this service to you. We want each customer’s visit to be a positive experience and will work diligently towards that goal

How long will the repairs to my vehicle take?

We can give you and estimate of the time it will take you repair your vehicle once we have viewed it . Be sure to check with us the specifics of your particular vehicle.

Can I get other services done on my vehicle while it is in the Panelshop?

Yes. Just let us know what other work you would like done and we will make the necessary arrangements.

Can you match the paint colour?

Today’s modern finishes incorporate multiple layers of highly specialised paints. Action Panelbeaters has made a major investment in the finest paint system available and constantly upgrades its technology and equipment to ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the restoration process.

If my vehicle’s chassis is damaged is it a total loss?

No. A car is a total loss only when the price of repairs exceeds the Insurance Company’s determined value of your vehicle. Nowadays, most cars are built using unibody (frame and body as one) construction. Our skilled technicians, with the aid of our state-of the-art chassis alignment equipment, we can return your vehicle to its original factory specifications

Will parts be ordered before I drop my vehicle for repair?

We generally order your vehicles parts at the time we receive the go-ahead from the Insurance Company. If your vehicle is unsafe to drive, we will arrange a loan vehicle as soon as possible.

What are your working hours?

We are on call 24/7 and the office is open Monday to Friday 8.00a.m to 4.30 p.m. And any other time you require our assistance, just give us a call 09 444 8851 or 021 461 686

Where do I get a claim number?

Your Insurance Company issues claim numbers at the time you report your accident. Just jot it down and bring it in when you come in to begin the repair process. Action Panelbeaters will do the rest.

How long will it take to do an estimate?

Most estimates, depending on the extent of the damage will take 10 to 30 minutes.

How can I obtain an estimate?

1) Drive in to our facility where we will visually inspect the damage and give you a written estimate. This is critical information to the person paying for the repair. We do not do verbal or estimates unsighted.
2) If you cannot come in we can come to you or if your vehicle is not drivable we can have it towed in.
3) Estimates can be done digitally by emailing us some clear pictures of the overall damage.

How many estimates will I need?

Only one estimate is required. It is the Insurance company’s assessor’s job to agree the costs with the repairer

Do I have to use the repairer my insurer nominates?

No. It is your right to use the repairer of your choice. It is not the choice of your insurer or the person who hit you in a third party situation. Remember it is your vehicle in question

If you need any other services while your vehicle is in our care Please feel free to ask

We can arrange

  • Mechanical repairs
  • Fitting Of Towbars
  • Daytime Driving Lights
  • Reverse Sensors and Cameras
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