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Frequently asked
questions and answers
Do I have to
use the repairer my insurer nominates?
No.
It is your right to use the repairer of your choice. It is not the
choice of your insurer or the person who hit you in a third party
situation.
Remember it is your vehicle in question<>
How many
estimates will I need?
Only
one estimate is required.
It is the Insurance company’s assessor’s job to
agree the costs with the repairer.
How can I
obtain an estimate?
1)
Drive in to our facility where we will visually inspect
the damage and give you a written estimate.
This is critical information to the person paying for the repair. We do
not do verbal or estimates unsighted.
2) If you cannot come in we can come to you or if your vehicle is not
drivable we can have it towed in.
3) Estimates can be done digitally by emailing us some clear pictures
of
the overall damage.
How long will
it take to do an estimate?
Most
estimates, depending on the extent of the damage will take 10 to
30 minutes.
Where do I
get a claim number?
Your
Insurance Company issues claim numbers at the time you report your
accident.
Just jot it down and bring it in when you come in to begin the repair
process.
Action Panelbeaters will do the rest.
What are your
working hours?
We
are on call 24/7 and the office is open Monday to Friday 8.00a.m to
4.30 p.m.
And any other time you require our assistance, just give us a call
09 444
8851 or 021 461 686
Will parts be
ordered before I drop my vehicle for repair?
We
generally order your vehicles parts at the time we
receive the go-ahead from the Insurance Company.
If your vehicle is unsafe to drive, we will arrange a loan vehicle as
soon as possible.
If my
vehicle’s chassis is damaged is it a total loss?
No.
A car is a total loss only when the price of repairs exceeds the
Insurance Company’s determined value of your vehicle.
Nowadays, most cars are built using unibody (frame and body as one)
construction.
Our skilled technicians, with the aid of our state-of the-art chassis
alignment equipment, we can return your vehicle to its original factory
specifications
Can you match
the paint colour?
Today’s
modern finishes incorporate multiple layers of highly
specialised paints.
Action Panelbeaters has made a major investment in the finest paint
system available and constantly upgrades its technology and equipment
to ensure that each vehicle’s paint matches.
We take special pride in our ability to match factory finishes as the
final step in the restoration process.
Can I get
other services done on my vehicle while it is in the Panelshop?
Yes.
Just let us know what other work you would like done and we will
make the necessary arrangements.
How long will
the repairs to my vehicle take?
We
can give you and estimate of the time it will take you repair your
vehicle once we have viewed it .
Be sure to check with us the specifics of your particular vehicle.
Can I get a
ride home after I have dropped my vehicle for repairs?
Yes,
we would be happy to provide this service to you.
We want each customer’s visit to be a positive experience and
will work diligently towards that goal.
How can I get
a loan vehicle?
Loan
vehicles are available subject to certain lending conditions.
Please call the office for more information.
How will I
know when the repairs on my vehicle are complete?
You
will be notified by telephone, email or text message when your
vehicle is ready to be collected.
Please feel free to call or email us during the repair process if you
have any questions or concerns.
Is there a
warranty on the repairs to my vehicle?
Yes.
Action Panelbeaters guarantees all repairs with a limited lifetime
warranty.
Do I have to
pay excess?
The
amount of excess that you are responsible for is determined by your
Insurance policy.
If you have full insurance and it was not your fault, your Insurance
Company will most likely waive your excess.
They will need all the contact details of the other party to do this.
Insurance companies determine fault by your account of the accident
when you make the claim, and by reviewing the accident report filed
with the police department.
If you aren't at fault it is likely they will waive your excess.
Insurance companies determine fault by your account of the accident
when you make the claim, and by reviewing the accident report filed
with the police department.
If you aren't sure about your excess, you can call your Broker or
Claims handler and he can tell you whether your Insurance Company has
waived your excess or whether you will be responsible to pay this when
you pick up your vehicle.
Acceptable means of payment for excess are Cash, Bank Cheques, Visa
/MasterCard, Eftpos and Bartercard
If your excess is not waived, it will be your responsibility to pay
Action Panelbeaters when you pick up your vehicle.
If you aren't sure about your excess, you can call your Claims Handler
and he can tell you whether your Insurance Company has waived your
excess or whether it will be your responsibility.
WHAT ARE
BETTERMENT CHARGES?
Parts
that wear out and need replacement with time and use (i.e.,
tyres, batteries, and suspension parts) are commonly subject to
betterment charges when they are replaced during the repair process.
These betterment charges are determined by your Insurance Company and
are pro-rated based on actual age and mileage on your vehicle.
CAN I WASH MY
CAR?
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 30 DAYS
DO
· Wash the vehicle by hand with cool water and
a very mild car wash solution using a soft cloth or sponge.
· Always use clean fresh water. · Wash your
vehicle in the shade
DON'T·
Do not use a commercial car wash. Stiff brushes or sponges could mar
the finish and damage the surface.
Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
·
Do not drive on gravel roads.
Chipping the finish is easily done in the first 30 days.·
Avoid parking under trees and overhead power lines, which are likely to
attract birds.
Bird droppings have a high acid content and will damage a freshly
painted surface. Also, tree sap can mar or spot a freshly painted
surface. ·
Do not spill fuel, oil, antifreeze, transmission fluid, or windshield
solvent on the new finish.·
Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS
AND PRECAUTIONS IN THE FIRST 90 DAYS
DON'T·
Do not wax or polish the vehicle. This will allow the finish to dry and
harden completely.
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